LUTHERAN KOSCIUSKO HOSPITAL
Switchboard Operator - Full Time
Warsaw
,
Indiana
Full-time
Job Description
ESSENTIAL FUNCTIONS:
1.___ Operates multiple-line telephone console in order to answer, transfer and relay incoming
telephone calls and place outgoing local and long distance calls.
2.___ Provides approved hospital and patient status information, as well as directory assistance
for outside callers.
3.___ Operates public address system in order to page physicians, nurses and other hospital
personnel upon request.
4.___ Adheres to disaster, emergency, safety and fire policies and procedures in response to
alarms, notices, codes, STAT calls and so forth by notifying appropriate hospital or
outside agency personnel and specifying areas involved.
5.___ Maintains a variety of records including names and locations of physicians on call, patient
information (such as admission, transfer, discharge and condition data), changes in
directory numbers, telephone repairs performed and the like. Takes and relays messages
for physicians.
6.___ Directs patients and visitors to the appropriate areas.
7.___ Responsible for handing out pagers to the patients coming in for services prior to
registration and entering information into the info desk log when serving as the
information clerk.
8.___ Attends and participates in facility in-services and educational programs as required.
9.___ Keeps patient information confidential at all times and conducts him/herself
according to the standards and expectations of the CODE OF CONDUCT.
10._____ Demonstrates age appropriate competency skills and knowledge, displays ability
to perform skills specific to patient population identified in unit specific skill list:
(Mark age specific of patients served in assigned unit)
_____ infant _____child _____adolescent _____adult _____geriatric
(Mark age specific of patients served in alternative units assigned)
_____ infant _____child _____adolescent _____adult _____geriatric
Assures protection and privacy of health information as attained through written,
electronic or oral disclosure.
Observes all safety and hygiene rules/regulations.
Contributes to Performance Improvement activities at Kosciusko Community Hospital.
14 "The associate will hold in confidence any and all patient information communicated or stored using any medium including oral communication. In addition, the associate will seek to protect patient information from inadvertent use or disclosure by adhering to hospital and triad Blue Book policies."
Continually evaluated procedures and submits recommendation for system improvements.
NON-ESSENTIAL FUNCTIONS
Performs other duties as assigned and/or required.
JOB QUALIFICATIONS:
Education and Formal Training
Recommended high school diploma or the equivalent in order to maintain simple records and logs of calls made, to transmit information orally in the form of simple sentences in order to provide approved patient status information to callers, and to perform non-complex arithmetic calculation when tallying calls for activity reports.
Experience Required:
One to three months on the job experience necessary in order to learn to operate paging, public address and telephone systems, and learn emergency procedures, code system, hospital extensions, departments, names of key hospital personnel and hospital policies and procedures.
Licensure Required:
None required.
Other:
Excellent verbal communication skills necessary in order to communicate effectively with a wide variety of Hospital personnel, patients and outside callers when gathering and exchanging approved information.
Ability to concentrate and pay close attention to detail for up to eighty percent of work time when answering, transferring and relaying incoming phone calls, and maintaining records. Work is frequently performed under pressure.
No exposure to blood and body fluids: Exposure Control Level III
WORKING ENVIRONMENT:
Normal office environment with little exposure to excessive dust, temperature and the like.
Substantial (up to ninety percent of work time) exposure to excessive noise due to ringing phones from incoming calls, paging personnel and the like.
ESSENTIAL FUNCTIONS:
1.___ Operates multiple-line telephone console in order to answer, transfer and relay incoming
telephone calls and place outgoing local and long distance calls.
2.___ Provides approved hospital and patient status information, as well as directory assistance
for outside callers.
3.___ Operates public address system in order to page physicians, nurses and other hospital
personnel upon request.
4.___ Adheres to disaster, emergency, safety and fire policies and procedures in response to
alarms, notices, codes, STAT calls and so forth by notifying appropriate hospital or
outside agency personnel and specifying areas involved.
5.___ Maintains a variety of records including names and locations of physicians on call, patient
information (such as admission, transfer, discharge and condition data), changes in
directory numbers, telephone repairs performed and the like. Takes and relays messages
for physicians.
6.___ Directs patients and visitors to the appropriate areas.
7.___ Responsible for handing out pagers to the patients coming in for services prior to
registration and entering information into the info desk log when serving as the
information clerk.
8.___ Attends and participates in facility in-services and educational programs as required.
9.___ Keeps patient information confidential at all times and conducts him/herself
according to the standards and expectations of the CODE OF CONDUCT.
10._____ Demonstrates age appropriate competency skills and knowledge, displays ability
to perform skills specific to patient population identified in unit specific skill list:
(Mark age specific of patients served in assigned unit)
_____ infant _____child _____adolescent _____adult _____geriatric
(Mark age specific of patients served in alternative units assigned)
_____ infant _____child _____adolescent _____adult _____geriatric
electronic or oral disclosure.
14 "The associate will hold in confidence any and all patient information communicated or stored using any medium including oral communication. In addition, the associate will seek to protect patient information from inadvertent use or disclosure by adhering to hospital and triad Blue Book policies."
NON-ESSENTIAL FUNCTIONS
Performs other duties as assigned and/or required.
JOB QUALIFICATIONS:
Education and Formal Training
Recommended high school diploma or the equivalent in order to maintain simple records and logs of calls made, to transmit information orally in the form of simple sentences in order to provide approved patient status information to callers, and to perform non-complex arithmetic calculation when tallying calls for activity reports.
Experience Required:
One to three months on the job experience necessary in order to learn to operate paging, public address and telephone systems, and learn emergency procedures, code system, hospital extensions, departments, names of key hospital personnel and hospital policies and procedures.
Licensure Required:
None required.
Other:
Excellent verbal communication skills necessary in order to communicate effectively with a wide variety of Hospital personnel, patients and outside callers when gathering and exchanging approved information.
Ability to concentrate and pay close attention to detail for up to eighty percent of work time when answering, transferring and relaying incoming phone calls, and maintaining records. Work is frequently performed under pressure.
No exposure to blood and body fluids: Exposure Control Level III
WORKING ENVIRONMENT:
Normal office environment with little exposure to excessive dust, temperature and the like.
Substantial (up to ninety percent of work time) exposure to excessive noise due to ringing phones from incoming calls, paging personnel and the like.